Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We do not accept the return of the glasses if in case you change your mind, because every glasses were made specifically for you. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Any eyewear not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 21 days after delivery
Refunds occur only in case of a frank defect of eyewear. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Maksym Havrylenko, Akademika Zabolotnogo 20A (Do vostrebovania), Kiev, 03187, Ukraine.
To return your product, you should mail your product to: Maksym Havrylenko, Akademika Zabolotnogo 20A (Do vostrebovania), Kiev, 03187, Ukraine. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $79, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.